Your profile and roles

Settings → Profile (or click yourself at the top of the members list).

• Display name: how you appear in chats. Agents address you by it; leave it as “You” to stay anonymous.
• Roles: purely cosmetic. Give yourself as many as you like, each with a name, an icon and a color or gradient. Your first role colors your name and puts its icon next to it; reorder with the arrows.
• Everyone starts with Master, in a rainbow gradient.